IMAN Helpdesk

Getting Started 3

• How to register IMAN Members
• How to log in and log out your account?
• Password reset

Orders 8

• How to place an order
• How to confirm the order?
• I have just confirmed my order, can I add other items to it?
• How is the process of order?
• How to change my delivery address?

View all 8

Payments 3

• How to purchase via online banking at the website?
• Can I use e-wallet for payment?
• Can I purchase using foreign account?

Vouchers and Discounts 2

• How to insert to the discount code or voucher?
• Can I refund the voucher in cash?

Delivery and Shipping Fee 6

• How long will the parcel take to deliver?
• How much is the cost of postage?
• Can I self pick-up my order?
• I have purchased my order, when can I get the tracking number?
• How do I track my parcel?

View all 6

Returns and Refunds 6

• Can I cancel or refund my order?
• When will I receive my refund?
• How to claim a replacement for a damaged item?
• What are the conditions to get a replacement item?
• How do I return a wrong item?

View all 6

Help Centre 1

• How to contact Customer Service Unit?