IMAN Helpdesk
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Knowledge base
Getting started with us
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Website IMAN
Getting Started
3
How to register IMAN Members
How to log in and log out your account?
Password reset
Orders
8
How to place an order
How to confirm the order?
I have just confirmed my order, can I add other items to it?
How is the process of order?
How to change my delivery address?
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IMAN Rewards
7
What is IMAN Rewards
What are IMAN Rewards Privileges
How to earn points?
How to redeem my birthday treat?
How to update or edit my account?
View all 7
Payments
3
How to purchase via online banking at the website?
Can I use e-wallet for payment?
Can I purchase using foreign account?
Vouchers and Discounts
2
How to insert to the discount code or voucher?
Can I refund the voucher in cash?
Delivery and Shipping Fee
7
How long will the parcel take to deliver?
How much is the cost of postage?
Can I self pick-up my order?
I have purchased my order, when can I get the tracking number?
How do I track my parcel?
View all 7
Returns and Refunds
6
Can I cancel or refund my order?
When will I receive my refund?
How to claim a replacement for a damaged item?
What are the conditions to get a replacement item?
How do I return a wrong item?
View all 6
Help Centre
1
How to contact Customer Service Unit?
Pre Order Kapal Terakhir Di Dunia 3
0
IMAN Affiliate
Getting Started
3
How to register Affiliate IMAN?
How to sign in and logout your account?
How to reset your password?
Setting Up Profile
2
How to update or edit my profile?
Can I customize my URL referral code?
Commissions
2
How many commissions will you receive?
How to payout the commission?
Referral Link
2
How to get the referral link?
Can I request the coupon code for affiliate?
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